Technical Problem Owner


: $114,995.00 - $157,490.00 /year *

Employment Type

: Full-Time


: Information Technology

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Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world s important corporations, governments and institutions. You ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world. We are seeking a senior, hands-on Technical Problem Owner with proven experience managing programs / projects that improve production stability across an organization. The Problem Owner must have strong technical background & analytical skills, exceptional communication skills, problem management expertise, strong collaboration skills and a proven track record of organizing, managing and delivering complex programs / projects. The Problem Owner will analyze technical problems causing numerous critical incidents, partner with impacted technology teams and accountable service owners to derive comprehensive solutions, and manage implementation of the solution across up to 2,000+ applications, to ultimately remediate the problem and prevent future related incidents. Partnering with Infrastructure Service Support team members, you ll dig into root cause analysis, production changes, budgetary and staffing issues. You ll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co. s global network of innovators. Key responsibilities: Perform intense data analysis and identify patterns (thematic problems).Plan out the remediation strategy and build detailed plan to solve prioritized problems.Influence Senior Management and stakeholders to approve and prioritize thematic programs and commit resources.Communicate effectively and regularly with Senior Sponsors, stakeholders and Management.Manage thematic programs / projects to successful completion; remove roadblocks.Partner with global technology experts to derive viable, sustainable solutions for thematic problems.Perform process re-engineering to mature/automate processes where applicable.Collaborate with Production Management and Application Development teams to understand problem impact and implement solutions. Additional strengths and capabilities that are required
and/or preferred include:

BS/BA degree or equivalent experienceProven expertise in application development and
support environment with more than one technology and multiple design
knowledge and understanding of Problem Management practices, skills and tools.Business
Analysis experience Ability to create presentations that deliver a clear
message to senior management and influence/motivate stakeholders. Strong
Project/Program Management Experience - can run projects/programs autonomously from
beginning to end. Attitude
proactive, enthusiastic, positive, dynamic, delivery and quality focused.Demonstrated
leadership and ability to successfully partner across a large organization.Advanced knowledge of development toolset to design,
develop, test, deploy, maintain and improve software. Crisis
Management Skills a plus. Previous Production support background a plus.
When you work at JPMorgan Chase & Co., you re not just
working at a global financial institution. You re an integral part of one of
the world s biggest tech companies. In 20 technology centers worldwide, our
team of 50,000 technologists design, build and deploy everything from
enterprise technology initiatives to big data and mobile solutions, as well as
innovations in electronic payments, cybersecurity, machine learning, and cloud
development. Our $10B+ annual investment in technology enables us to hire
people to create innovative solutions that will are transforming the financial
services industry.
At JPMorgan Chase & Co. we value the unique skills of
every employee, and we re building a technology organization that thrives on
diversity. We encourage professional
growth and career development, and offer competitive benefits and
compensation. If you re looking to build
your career as part of a global technology team tackling big challenges that
impact the lives of people and companies all around the world, we want to meet
Associated topics: application developer, backend, c#, design pattern, develop, expert, maven, php, programming, senior * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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