Sr. Specialist I - Collections Customer Assist Team - Orlando, FL

Employment Type

: Full-Time


: Miscellaneous

Loading some great jobs for you...

Working at Chase means making a real difference
every day for your customers, your community and yourself. How? By
putting others first, doing what s right and creating solutions that
make lives better. Build your career on our strong foundation and help
shape what s next for you and for us. Chase, a leading provider of
diverse financial services worldwide, is actively seeking team members
to create lifelong engaged relationships with our customers by
delivering superior service and quality with every customer interaction.
Successful candidates in this vital position are flexible and
problem-solvers who enjoy helping customers resolve their questions and

We have Sr. Specialist I opportunities in our
Collections group. Our Senior Specialists provide solutions that meet
the needs of our customers while preventing financial losses for the
firm. We focus on creating relationships where customers are receptive
to the wide array of solutions we have to offer. The ideal candidate is
customer obsessed, tenacious and eager to work on challenges that other
colleagues may not have been able to resolve. Our team handles a mixture
of inbound and outbound call and works in a dynamic environment where
assignments may change frequently.

We are looking for individuals with a passion for customers and the following skills:

Strong Customer Focus
Handle escalated situations Ownership of each customer while empathizing and prioritizing their needs
Resolve conflicts and manage customer expectations
Determine customer needs and provide appropriate win/win solutions

Strong Communication Skills
Effective verbal and written communication
Document customer account activities thoroughly and concisely
Engage in interactive dialogue with customers through active listening

Strong Problem Solving
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Able to develop creative solutions tailored to the customer s need
Make appropriate long-term recommendations on behalf of the customer quickly and effectively
Effectively prioritize work to ensure efficiency
Conduct research as needed

Strong Analytical Skills
Critical thinking and ability to exercise independent judgment
Accuracy and attention to detail
Required to abide by all applicable regulatory and department practices and procedures
Work Schedule:

Work schedules will vary. Candidates must be willing to work
schedules during our operating hours, which include evenings and
weekends. Specific information will be provided by the Recruiter. 2+ years strong collections experience strongly preferred Must be willing to work in an environment that requires 100% phone-based customer interaction Strong negotiation ability with proven results Strong written and oral communication skills Ability to work flexible schedules to accommodate business needs High School Diploma or equivalent required

Launch your career - Create your profile now!

Create your Profile

Loading some great jobs for you...