Sr. Specialist I - Card Collections - IRU

Employment Type

: Full-Time


: Customer Service/Call Center

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Chase employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization and the contributions they make to our ever changing environment. Our Collections Colleagues are self-motivated, effective negotiators who care about our customers as well as our company.
Are you driven to succeed in delivering effective results while providing an excellent customer experience? Do you have exceptional communication skills and a strong command of the English language? Do you have the ability to work non-traditional schedules with shifts including evening, weekends/holidays? We want you to join our Collections team and fuel your passion for work and life.Who are we looking for?
Successful Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:
Are able to collect on past due accounts
Are very comfortable communicating with customers in a metrics-driven environment
Are able to navigate multiple technologies while staying engaged our customers
Possess excellent negotiation and decision making skills; in addition to strong communication skills
Possess strong customer focus with the ability to have detailed conversations with our customers
Treat customers with respect and responds with empathy
Demonstrate sensitivity and compassion in difficult situations
Demonstrate personal excellence including punctuality, integrity and accountability
Have the ability to work independently and in a team environment
Think critically and exercise independent judgement
Minimum Qualifications:
High School diploma/GED required
Must be willing to work in an environment that requires 100% phone-based customer interaction
Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
Collections experience preferred
See how our specialists make a real difference for our customers: Schedule:
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.
This position requires that you attend the training as scheduled and the hours may not coincide with your regularly scheduled hours.
Associated topics: accounts receivable, auction, collection specialist, collector, commission, debt, loan, past due, reconcile, treasurer

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