Sr. Organizational Change Management Practitioner

Employment Type

: Full-Time


: Miscellaneous

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Vice President / Performance Improvement Manager Performance Consulting is a high-visibility internal consulting team and Center of Excellence (CoE) supporting Consumer and Community Bank (CCB) Operations. The team is accountable to scope and drive process improvement, organizational change and functional collaborative engagements across CCB Operations. Projects are usually 4 to 12 weeks long, depending on complexity and scope, across multiple operational areas. The objectives of the group are to: Work across functional organizations to identify synergiesFacilitate organizational change readinessEnsure that the organization is structured optimally to deliver efficient and effective solutions to business partners and customersDrive productivity improvements and reduce non-value adding expensePromote more effective use of existing tools and processes (and eliminate those that are not used or are ineffectual)Identify and support the development of new capabilitiesIdentify and develop metrics to best manage the organizationDrive and sustain risk and control efforts The role of Vice President (VP) on the Organizational Change Management (OCM) team partners with senior management across CCB Operations to focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. VP s oversee multiple workstreams and must collaborate with teams to build hypotheses, conduct analyses, and develop executive-level presentations to share key findings and recommendations. A primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes. Responsibilities: Thought Leadership Promotes enterprise change maturity through strong relationships with internal clients and team membersProvides thought leadership/advice and engages in constructive strategic discussionsServes as an organizational change agent and contributes to the Continuous Improvement cultureDemonstrates a strong desire to learn new concepts, tools and business practices by taking direction from senior leaders and following through on tasks and assignments.Uses strategic thinking and planning skills/abilities to drive innovation Client Leadership Anticipates and promptly addresses client/stakeholder needsAdvises and influences senior leaders/executives on key business decisions and major change initiativesDelivers solutions to meet client/customer/stakeholder needs which are aligned with firm prioritiesDevelops deep, trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement Collaborates across teams to leverage expertise, products and services to meet client/stakeholder needs Change Leadership Serves as a catalyst and thought leader for the Change Management disciplineFacilitates Change Leadership education sessions, both in-person and virtualLeverages corporate license to add value to our products and services Tactical Leadership Owns entire day-to-day change management engagements and/or programs and provide coaching to client teams as they implement recommendationsLeads one or more client projects, including managing multiple associates / analysts across several workstreamsApplies a comprehensive change management strategy to support adoption and utilization of the changes required by a project or initiativeUse project management skills to break down work into process steps, develop schedules, and work within time constraintsCollaborates with clients to build hypothesis sets, analyses, and roadmaps for solutions Identifies potential roadblocks/obstacles and escalate issues as needed Team Leadership Develops Associates/team members both formally and informally, including serving as a peer mentorBehaves in an inclusive, respectful manner while encouraging the same from othersRuns disciplined meetings with a specific purpose/agenda, the right individuals and clear outcomes/next steps Qualifications: The ideal candidate will have an MBA and 6+ years of experience at a management consulting firm or in an internal consulting, process re-engineering or change management role (or 8+ years of experience in one of these roles in lieu of an MBA) Problem solving skills - Superior ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solutionsClient management skills - Advanced ability to closely partner with senior and line managers and other stakeholders on projects.Project management skills - Proven ability to frame projects and establish required governance to move projects forward. S/he will have to engage appropriate resources from within the team, from the line areas specifically sponsoring the project, and potentially external consultants or other support areas with the FirmCommunications skills - Strong written and oral executive-level communications skills Experience in the financial services industry is preferred, but not mandatoryExperience and knowledge of change management principles, methodologies and tools (experience with Prosci/ADKAR methodology or similar formal change management methodologies is a plus)Ability to travel as needed (range: 25% to 50%; will vary by project)

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