Lead Associate Operations Trainee-Burlingame Chapin-Burlingame, Ca


: $87,220.00 - $178,020.00 /year *

Employment Type

: Full-Time


: Financial Services - Banking/Investment/Finance

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At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you ll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase.Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. Lead Associate Operations who are successful in making referrals may be eligible for monthly incentives.A Lead Associate Operations Trainee is responsible for completing the Lead Associate Operations Training Program (30 days) and learning the business activities of a Lead Associate-Operations.Description:As a Lead Associate Operations on a Branch Banking team, you support the Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory banking requirements. Apply these skills to become a Lead Associate Operations at Chase and help impact the customer banking experience.Responsibilities:You ll contribute significantly to the success of your branch by helping with the following: Works with the branch manager to set the tone of the branch environment to provide an exceptional customer experience, and a dynamic and engaging cultureProcess and assist customers with transactionsIntroduce customers to your branch team who will build relationships and assist with specialized financial needsMake customers lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a weekSupport the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standardsAssist with scheduling as necessaryIn the absence of the Branch Manager or designated banker, you ll be given responsibility to communicate branch priorities throughout the dayTo be considered for this role, you may be required to complete a video interview powered by HireVue, Qualifications:Demonstrated ability to make connections, engage and educate customers and refer as appropriateStrong desire and ability to influence, educate and connect team, partners and customers to technologyDemonstrated leadership abilities and works well in a team environmentDemonstrated proficiency in operations and transaction accuracyMinimum one year of branch banking experience preferred; Teller and/or Personal Banker experience is a plusDetail-oriented, organized and ability to multi-task with an ability to follow policies, procedures, and regulatory banking requirementsSome College level or military equivalent strongly preferred; High school degree, GED or foreign equivalent requiredAvailability to work Branch hours, including weekends and some evenings
Associated topics: chief financial officer, director, general operational manager, operation, operational manager, president finance, recruit, senior director, staff, supervise * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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