L2 Application Support Analyst - Mainframe

Employment Type

: Full-Time


: Miscellaneous

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As an experienced L2 Production Support Analyst, within our Infrastructure and Production Management team we look first and foremost for people who are passionate around solving business problems through innovation & engineering practices. We embrace a culture of experimentation and constantly strive for improvement and learning. You ll work in a collaborative, trusting, thought-provoking environment one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.Responsibilities will include:Manage and communicate high impacting production issues across complex, customer facing enterprise applicationsLeverage production support findings to identify and implement automation initiatives that reduce toil and eliminate customer impactImplement robust monitoring and self-healing solutions that detect and resolve issues before they are visible to users or customersInfluence the Agile/DevOps transformation by building trusted relationships with Application Development, Business and other support teamsAct as the custodian of the production environment and adhere to and promote strict project lifecycle methodologies while ensuring all relevant change management procedures are being followedInteract with various teams to ensure a stable production environment, including but not limited to client facing support, application developers, business analysts, infrastructure, build & deployment and quality assuranceDevelop and utilize core support tools and processes to perform work while improving day to day practices for support team members with the goal of delivering service improvements to the businessMaintain documentation on issue corrective actions in-line with best practice to ensure knowledge accessibility and continuous learning across the teamThis role requires a wide variety of strengths and capabilities, including: BS/BA degree or equivalent experience Advanced knowledge of application, data and infrastructure architecture disciplines Understanding of architecture and design across all systems Working proficiency in developmental toolsets Knowledge of industry wide technology trends and best practices Ability to work in large, collaborative teams to achieve organizational goals, and passionate about building an innovative culture Proficiency in one or more general purpose programming languages such as Cobol, Assembler, CICS, JCL, ZEKE/CA7, Changeman and VSAMUnderstanding of software skills such as business analysis, development, maintenance and software improvementAdvanced knowledge of application, data and infrastructure architecture disciplinesUnderstanding of architecture and design across all systemsFinancial industry experience is preferred Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.When you work at JPMorgan Chase & Co., you re not just working at a global financial institution. You re an integral part of one of the world s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry. At JPMorgan Chase & Co. we value the unique skills of every employee, and we re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

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