Global Supplier Services - Supplier Oversight Services - Stakeholder Management
Employment Type: Full-Time
Industry: Non-Executive Management
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JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
JPMorgan Chase seeks to do business with suppliers who provide the best price, quality and capability to meet our business needs. Global Supplier Services (GSS) brings together Sourcing, Third Party Oversight, Procurement Operations, and Accounts Payable into one team. This group of nearly 800 employees (in 11 countries) manages the source to pay processes for JPMorgan Chase and provides a governance model which includes strong risk management practices, enhanced performance monitoring, greater scale and strong client engagement. The GSS team works proactively with Line of Business (LOB) colleagues to identify capable suppliers, lead the competitive sourcing process and negotiate contracts with selected suppliers. Leveraging firm-wide buying power and controlling risk are consistent overarching goals. GSS then ensures that the contracted goods and services can be obtained by our employees in an efficient, cost-effective manner globally.
The Stakeholder Management Function is a LOB aligned group within the Supplier Oversight Services (SOS) function. The SOS Onboarding function within GSS provides centralized and tailored support across all LOBs for all activities associated with onboarding suppliers
Principle Duties and Responsibilities
Maintain client management program relationship at a sub-LOB level to ensure service level expectations are maintained.
Manage, monitor and track line of business compliance to Third Party Program standards and policies.
Provide central oversight and contact for all line of business engagement requests to support timely completion and compliance with Third Party policy and standards.
Daily monitoring of Third Party workflow progress for timely processing and completion of assigned tasks by the delivery manager, portfolio manager and other key stakeholders.
Maintain and publish line of business book of work and related deliverables to foster a proactive environment with the line of business management team.
Provide line of business management support to further mature third party processes to achieve operational and control efficiencies.
Assist in training Delivery Manager and Senior Managers on GSS Processes, Tools and Service Offerings
Supporting the CTPO region lead & SOS region lead on governance, audit, compliance requirements and requests.
Build strong stakeholder engagement model to promote the TPO program across the region
Ensure that items from CTPO globally i.e. from the TPO forum and other committees are appropriately cascaded to the Delivery Manager and Senior Management community as needed.
Ensure TPMO duties are delivered in in a manner consistent with business objectives, TPO policy and regulatory guidance.
Provide LOB Senior Management with key risk metrics and scorecards.
Partner with global SOS team and provide back up to other SOS members as required.
Work on adhoc projects as required, administer meetings, produce documentation and coordinate actions.Qualifications:
Proven leader and influencer and able to effect firm-wide change
5+ years relevant work experience in Finance, Sourcing, TPO, Risk, Oversight & Control, Vendor Management, or related roles
Outstanding listening and negotiation skills as well as being a strong written and verbal communicator at all levels.
Excellent business judgment, particularly the ability to proactively identify and address issues early, performing root cause analysis to develop long term solutions
Strong business analysis skills to enable efficient, accurate and objective decision making
Ability to partner closely with related functions (Sourcing, Legal& Compliance, Audit, etc.) to ensure a coordinated and effective program
Excellent analytical skills
Knowledge of risk management and control principles
High level knowledge of TPO standards preferred
Strong knowledge and experience with the corporate Sourcing and standard TPO systems is preferred.
Outstanding organizational, research skills and ability to multitask
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