Global Security - Technical Security Specialist

Compensation

: $98,470.00 - $53,240.00 /year *

Employment Type

: Full-Time

Industry

: Law Enforcement



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Global
Security (GS) protects the firm's employees and assets throughout the world.
This responsibility includes the development of security and safety policies
and procedures, regulatory and legislative compliance, security operations on a
global basis to include ATM, branch and corporate building security and
customer safety, executive protection, pre-employment screening, fraud
investigations and technical security.
This mission is executed through the implementation of technology,
best-in-class talent, and client collaboration.

The
GS Technical Security team consists of a dynamic group of security professionals
who support and enable the physical security of our retail and corporate
environments through access control, intrusion detection, alarm monitoring, and
video surveillance technologies. They are responsible for the overall design,
installation, configuration, maintenance, and administration of integrated
security systems that protect the firm across the logical & physical threat
spectrum. Technical security
professionals work closely with key stakeholders across Global Security, Global
Real Estate, Chase, and multiple groups across our Global Technology
organization.
As a Technical Security Analyst, you
will be working in a team to maintain and report out on the health of the CCTV
system. This work will include phone response, issue triage, and email response
and escalation to issues identified by the team or partner groups and
organizations. This team also provides video surveillance footage as required
to investigations teams upon request. You should have familiarity with providing
customer service in an IT or Physical Security role, and be able to adapt to an
ever changing, fast paced environment. This job is contingent upon passing a
background screening specific to this role.
This role requires a variety of
strengths and capabilities, including:
Remote
troubleshooting of all surveillance system related issuesMonitoring
of the health of the CCTV platforms Partner with
internal teams to escalate service issues to appropriate response
personnelProvide
video export to Investigations personnel as requestedIdentify
issues related to camera configuration, including network settings and
camera settingsProvide
system health metrics to leadership as requestedCreate troubleshooting
and issues resolution documentation as issues are identified and resolved 2+
years of experience in a customer service driven environmentExperience
working with CCTV systems and all components (both hardware and software) Familiar
with network infrastructure, power over Ethernet (PoE), cabling, switches,
and routersAbility
to define and develop solutions to service needsExperience
managing configuration for enterprise CCTV systems strongly preferredStrong
critical thinking and problem solving skillsCommunication
& partnership with engineers, developers, business stakeholders, user
groupsCompTIA
A+ and Network+ Certified preferredHighly
developed interpersonal skills
Associated topics: alarm, monitor, protect, public safety, public safety officer, safety officer, school, secure, surveillance, unarmed * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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