Executive Technology Support Engineer


: $94,700.00 - $142,240.00 /year *

Employment Type

: Full-Time


: Engineering

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Our Global Technology Infrastructure group is a team of innovators who
love technology as much as you do. Together, you ll use a disciplined,
innovative and a business focused approach to develop a wide variety of
high-quality products and solutions. You ll work in a stable, resilient
and secure operating environment where you and the products you
deliver will thrive.As an experienced Technology Operations
professional, your vision and initiative will drive the development of a
world-class technology strategy. Leading a high performing team of
creative problem solvers, you'll spearhead tactical changes that enhance
processes and productivity across the firm, overseeing the optimization
of existing technology solutions while developing new capabilities.
Using industry best practices, you'll assess management teams and
identify new business opportunities, while ensuring that information
controls, plus back-up and recovery strategies, are in place across all
environments. Your feedback will foster the ongoing skill development
and capabilities of top performers to optimize outcomes. In addition to
facilitating collaboration across teams internally, you'll also
cultivate meaningful relationships with our global clients and business
partners to deliver on strategic priorities.As an Executive
Technology Support Engineer, you ll find yourself designing, testing and
deploying a wide variety of advanced technology desktop, mobile and
multimedia components to deliver custom services and support to top
executives in the firm. You ll analyze, design and implement support
processes, strategies and continual service improvements aimed at
improving technology performance and delivering a seamless technology
experience. As a senior executive support professional, you ll lead
global efforts from internal and external teams that deliver technology
projects impacting those executives. This individual will use their
expert communication skills to liaise, negotiate and influence other
technology Engineering and Operations teams to diagnose and resolve all
technology issues affecting senior executive users.This position is anticipated
to require the use of one or more High Security Access (HSA) systems.
Users of these systems are subject to enhanced screening which includes both
criminal and credit background checks, and/or other enhanced screening at the
time of accepting the position and on an annual basis
thereafter. The enhanced screening will need to be successfully
completed prior to commencing employment or assignment.
BS/BA degree or equivalent experience Advanced knowledge of performance metrics and reporting, technical problem resolution and risk management Experience gathering and analyzing data to effect meaningful change in areas that need improvement Advanced knowledge of architecture, design and business processes Exceptional coaching abilities that foster top talent and promote a culture of excellence
Ability to communicate and drive the strategic direction of the firm,
delivering technology solutions that meet internal and external needs
Expertise prioritizing customer experience, reviewing feedback, hosting
customer forums and focus groups to proactively address the needs of
the customer. Drives Performance and develops teams Recruit
diverse talent, run disciplined performance reviews and regularly
collaborate and check-in on priorities to help focus on key results
Effectively collaborate with Peer group to identify and highlight best
practices in support through continuous assessment, and elevating
process and product recommendations to senior managers. Provide a
stable and resilient operating environment. Emphasis shall be applied
towards maximizing the potential of all available resources, expanding
the capabilities and productivity of technical staff, and continuing to
improve upon past performance. Proactively identify gaps in process, and
offer ideas for improvement in areas that require remediation or
enhancement. Ability to troubleshoot and resolving hardware and
software issues related to desktop/laptop computers and mobile devices
such as smartphones and tablet computers. Thorough understanding
of Windows 7 and 10 Operating Systems, Windows Active Directory, MS
Exchange, MS Office, MS SharePoint, Blackberry Enterprise Services,
Bloomberg, RSA SecurID, Citrix Receiver, LAN/WAN and file& print
infrastructures. Solid working knowledge of iOS devices.
Experience with Video and Audio conferencing technologies- especially
Cisco Telepresence, IPTV Technologies and Smart boards Preferred
certifications in - Agile Framework such as Scrum Master or Scrum
Product Owner , ITIL Intermediate or equivalent Service Management and
Audio Visual CTS, CTS-I or CTS-DWhen you work at JPMorgan Chase & Co.,
you re not just working at a global financial institution. You re an integral
part of one of the world s biggest tech companies. In 20 technology centers
worldwide, our team of 50,000 technologists design, build and deploy everything
from enterprise technology initiatives to big data and mobile solutions, as
well as innovations in electronic payments, cybersecurity, machine learning,
and cloud development. Our $10B+ annual investment in technology enables us to
hire people to create innovative solutions that will are transforming the
financial services industry.
At JPMorgan Chase & Co. we value the
unique skills of every employee, and we re building a technology organization
that thrives on diversity. We encourage
professional growth and career development, and offer competitive benefits and
compensation. If you re looking to build
your career as part of a global technology team tackling big challenges that
impact the lives of people and companies all around the world, we want to meet

Associated topics: building code, calculation, concrete, department of transportation, drainage, foundation design, microstation, road, roadway, structural analysis * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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