Consumer & Community Banking - Control Management - AML/ KYC Manager - Vice President


: $205,500.00 - $205,500.00 /year *

Employment Type

: Full-Time


: Financial Services - Banking/Investment/Finance

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about JPMorgan Chase & Co. is available at
The AML/KYC team is part of the First Line of Defense in Consumer & Community Banking (CCB) businesses. The team assures that our business delivers Anti-Money Laundering (AML) and Know-Your-Customer (KYC) strategies to assure our products and our customer base are fully compliant with Bank Secrecy Act (BSA), PATRIOT Act and FINRA requirements. We work closely with our front office product management and field management teams, as well as with our back office compliance and operations teams. We collaborate across these multiple teams to deliver ongoing requirements for reporting and monitoring compliance with regulatory standards. We also plan and implement initiatives that continuously improve the AML/KYC soundness of our products, services and information flow for the Consumer & Community Banking client base. This management role leads the Quality and Performance team within the CCB Customer Escalation program. The Customer Escalations program is a team that reviews and decisions customers that are escalated to the Line of Business (LOB) due to various AML or KYC matters. The Quality and Performance team s core responsibilities are focused on Quality Control (QC) reviews of the completed Escalation reviews and managing strategic reconciliations to ensure the Customer Escalations programs performance is sustainable and effective at the highest level. This team is essential to the control function that prevents the onboarding of and manage existing clients that may create money laundering or reputational risks to JPMC. Key Responsibilities: Manage a team of AML/KYC QC Officers within a case review and process management environment to make AML risk based exit or retain decisions on behalf of the Line of Business Maintain a healthy production environment that greatly values the case decision quality and process related demands (i.e. Service Level Agreement (SLA))Accountable to design, develop, implement, review and report on Customer Escalation initiatives, addressing certain AML risks, and communicating to Senior/Executive ManagementCreation of AML reporting and presentations to inform Executive Management and various committeesPartners with Global Financial Crimes Compliance and Operations to de-risk the business, improve processes, and close gaps to ensure full compliance with policiesCoordinate with Risk Officer, Compliance Officers, their teams and LOB General or Regulatory Counsel on cross-LOB issues Evaluates risk and makes decisions on selected escalations of AML/KYC issues for individual clients or groups of clientsProvide key direction and leadership to drive the implementation of key change management activities partnering across CCB lines of businessesPositively and creatively influence change and champion mission critical change initiatives; prepare and help others to anticipate and manage through changeResponsible for coaching and mentoring less experienced team members
7+ years experience in Financial Services, Risk
Management, Project Management or AML/KYC functions; including 2+ years
people management experience
Exceptional coaching and visionary leadership
Previous AML and/or Line of Business Management
experience is a plus
Experience with Retail Applications and Front-Line
processes and procedures
Demonstrated leadership and strategic planning
Strong presentation and relationship management skills
Professional maturity and confidence in expressing a
point of view with Senior/Executive Management
Polished verbal and written communication skills;
strong negotiation skills
Excellent research and analytical skills
Must be able to deal with ambiguity, think critically,
solve problems creatively, plan and meet deadlines, demonstrate strong
sense of personal accountability
Ability to organize/manage multiple priorities and
projects coupled with the flexibility to adapt to changes in a fast-paced
Excellent attention to detail and ability to raise
questions and seek resolution to outstanding clarifications required
Proven track record in building good working
relationship across global organizations and influencing change
MS Office suite experience (Excel, Word, PowerPoint,
Travel is not expected but may be necessary
BA or BS degree; Masters Degree preferred
Associated topics: associate director, chief financial officer, director, general manager, general operations manager, operation, recruit, supervise, supply, vice president * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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