Commercial Banking - Wholesale Lending Services - Structured Products Strategic Initiatives & Quality, Exception Management Specialist (Newark, DE)


: $87,220.00 - $178,020.00 /year *

Employment Type

: Full-Time


: Financial Services - Banking/Investment/Finance

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Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets
of $2.6 trillion and operations worldwide. The firm is a leader in
investment banking, financial services for consumers and small business,
commercial banking, financial transaction processing, and asset
management. A component of the Dow Jones Industrial Average, JPMorgan
Chase & Co. serves millions of consumers in the United States and many of
the world s most prominent corporate, institutional and government clients
under its JPMorgan Chase & Co. brands. JPMorgan Chase & Co. is
committed to providing a comprehensive set of benefits choices to meet
different employee needs and lifestyles, which includes choices such as fully
paid parental leave time, health care insurance and retirement benefits.
Banking (CB) serves more than 30,000 clients, including corporations,
municipalities, financial institutions, and not-for-profit entities with annual
revenues generally ranging from $20 million to $2 billion. The Firm s
broad platform positions the Commercial Bank to deliver extensive product capabilities
lending, treasury services, investment banking, and asset management to
meet our clients domestic and international financial needs.
Wholesale Lending Services
(WLS) exists within Commercial Banking and provides lending servicing functions
to each of the firm s four lines of business. These functions include
loan documentation, closing and funding, payment and fee processing, syndicated/bilateral
loan and trade processing, credit administration and collateral perfection and

The Structured Products Strategic Initiatives and Quality team is
responsible for supporting an evolving landscape of client expectation and
product complexities. The
Exception Management Specialist provides exception management support to Wholesale
Lending Services teams. The Specialist s primary focus will be to manage exception
populations that occur naturally as a result of processing transactions by production
teams. The Specialist will be responsible for the oversight and governance of
aging exceptions paying close attention to established clearing and charge off
standards. Having a foundational understanding of loan processing, loan system
accounting, problem solving, and a forensic mindset are prerequisites for this

Core Responsibilities:

Manage assigned exception populations
ensuring items have visibility and ownership
Govern aging exceptions making sure
commentary is appropriate and up to date

Generate and distribute various
daily, weekly or monthly recon reports
Analyze, research, and correct
reconciling differences between the loan systems, the General Ledger (SAP)
and data warehouses
Work closely with NRS and LOB
Finance partners to resolve reconciliation issues
Perform key monthly reviews of
key datasets to assess P&L at risk and escalate accordingly
Monitor control reports helping
to drive open issue substantiations
Facilitate multiple demands
throughout the course of business in addition to working on strategic
Identify and address outages and
recon issues impacting internal business partners
Provide direction to Loan Ops
staff to resolve outages or to process corrections
Perform Treasury related
functions including daily rate set, cost of funds, break funding
Provide a high level of service
to internal partners and key stakeholders.
Participate in firm-wide data
initiatives such as the buildout of FRW
Take the lead on incoming
requests delivering the end product in expected timeframes
Collaborate with Wholesale Loan Technology
to design, test, and productionize
new reporting
Understand the overall daily
demand on the team and prioritize accordingly
Monitor and escalate past due
requests with upstream dependents
Participate in system testing, as
needed, which may occur during non-business hours
Perform quality control at
critical stages in the life cycle to ensure accuracy
Back up co-workers, participate
in ad hoc projects or other tasks assigned
Assemble and deliver monthly
metrics for upper management
Assist with the develop and
maintenance of team s written operational procedures
Participate in general ledger and
loan systems ad hoc projects, system implementations, enhancements, or
user testing
Minimum Requirements:Education: Minimum undergraduate degree from an accredited university, preferably majoring in Business, Economics, or Accounting related areas of study.2-3 years of relevant job and industry experience is a firm requirementFamiliarity with Loan IQ and other JPM proprietary systems is a plusStrong analytical, problem solving and proven decision-making skillsGeneral business knowledge with the ability to apply principles to new scenariosAbility to manage concurrent assignments in an effective, efficient and organize mannerAbility to work independently within a team environmentExcellent oral and written communications skills and strong interpersonal/client servicing skillsStrong analytical, problem solving and proven decision-making skillsSolid working knowledge of Microsoft Office applications (i.e. Excel, Word and PowerPoint)Loan experience or loan operations is a plusFlexible working schedule with some overtime required
Associated topics: administrative, branch manager, director of sales, manager of sales, principal, regional sales manager, sales director, sales management, sales manager, shift lead * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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