Commercial Bank - Vice President - Client Service Sr Manager, MMBSI - Dallas


: $205,500.00 - $205,500.00 /year *

Employment Type

: Full-Time


: Financial Services - Banking/Investment/Finance

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About MMBSI:Middle Market Banking & Specialized Industries (MMBSI) is a Commercial Banking business located in more than 100 offices across the US and Canada. MMBSI provides credit, cash management, capital markets and corporate finance advisory solutions to corporations, municipalities and not-for-profit entities via our Core Banking or Specialized Industries teams. Core Banking teams generally focus on clients with annual revenues of $20 million to $500 million. Our local delivery model, coupled with the firm s global resources, allows us to provide clients with customized, comprehensive solutions and exceptional service. Within our Specialized Industries practice, we have experts strategically focused on serving businesses within a variety of industry segments, including, but not limited to: Agribusiness, Government, Healthcare and Technology. By employing our industry expertise we can deliver comprehensive financial solutions that are tailored to industry dynamics and standards.In MMBSI, our competitive advantages include robust international capabilities, the ability to provide clients with access to world-class investment banking solutions and our focus on industry specialization. This key differentiator, combined with our dedication to personalized service, allows us to build long-term relationships with mid-sized businesses and a wide spectrum of municipalities and not-for-profit entities.Client Service As the Client Service Sr Manager your responsibilities will include all Human Resource coordination (including performance management, career planning, development, and training), Operational Controls, Compliance Adherence, Business Resiliency planning and Staff Readiness Communication for your respective market. In this role, you will also be expected to provide market leadership and direction to ensure the client service staff promotes an excellent client experience for the assigned portfolio of customers, including problem resolution on very complex and non-routine client impacting issues. The client experience must be balanced with adherence to appropriate policies and procedures and risk controls. You will advise your management on all escalated service and administrative matters. In addition, you may oversee the management of the facilities under the supervision of the Client Service Executive and Business Management Office.Additional Responsibilities:Build a strong culture of accountability and client excellenceAct as a first point of escalation for client and process issuesActively look for ways to improve processes and applications and participate in cross functional teams as necessary Establish effective relationship with partners in Implementation, KYC and Operations to ensure a high level of client service and appropriate coordinationPartner closely with the firm's sales and banking teamsCommunicate strategic direction and build team engagement in visionThe final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level. Qualifications:Proven ability to build and lead effective, diverse teamsProven leadership skills and strong interpersonal skillsStrong presentation skills and professional imageExcellent verbal and written communication skillsExcellent time management skills and ability to handle competing prioritiesStrong problem solving skills with the ability to understand complex customer structuresA self-starter who does not require close supervisionStrong organizational and time management skillsExtensive knowledge of deposit and treasury products, payment systems, and associated regulatory environments including KYC and account documentationThorough knowledge of financial exposure and operational risk related to transactions associated with bank products and servicesProficient in all Microsoft Office products Experience:Bachelor's degree and minimum 15 years equivalent work experience, or CTP certification and 15 years of equivalent experienceMinimum of 5 years management experience
Associated topics: associate director, director, general manager, general operational manager, general operations manager, manage, organizational culture, president finance, recruit, supply * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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