Collections - Team Leader

Employment Type

: Full-Time


: Customer Service/Call Center

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Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns. We have opportunities for Team Leaders in our Collections group. Our Collections group creates and delivers the right solutions to our customers.Collections: Partner with our customers to provide the right solutions for delinquent credit card and retail banking accountsRecovery: Provide solutions on credit and retail accounts that have charged-off Branch Hotline: Assist Retail Bankers with customers in a branch We are looking for individuals with a passion for managing a team and the following skills: Leadership Skills:Develop and lead team of SpecialistsLead by example and coach on key behaviors to drive resultsResponsible for performance managementSelect and retain talentIdentify ways to support inclusion and diversity Customer FocusResolve employee and escalated customer problems and inquiresOperates with urgency and meet deadlinesCommunication SkillsCommunicate both verbally and writtenAbility to influence internal and external business partnersRelationship managementProblem Solving SkillsAbility to delegate tasksConflict resolution skillsPrioritize diverse workloadsAnalytical SkillsParticipates in execution of strategySpecialized functional or technical knowledge that allows for independent thought and action on important department activitiesRequired to abide by all applicable regulatory and department practices and proceduresDrive risk and control initiativesComputer Skills:Experience with multiple browsers, multiple tabs, window navigation and instant messenger toolsFluency in Windows Operating Systems and Microsoft Office toolsWork schedules vary and could include a schedule that includes working in the evening and on the weekend Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products. QualificationsMinimum of two years management experience strongly preferredMust be willing to work in an environment that requires phone-based customer interactionAdvanced proficiency with computer functions with MS office suite strongly preferredHigh School Diploma or equivalent required, Bachelor s Degree preferred
Associated topics: call center manager, customer service manager, gerente de servicio, guide, lead, management experience, product support, review, supervisor, team manager

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