Client Facing standby Specialist


: $97,815.00 - $178,020.00 /year *

Employment Type

: Full-Time


: Financial Services - Banking/Investment/Finance

As a Client Facing Standby Specialist you will maintain and enhance best in class Client Service and build relationships with internal and external clients. This opportunity requires an Associate who has knowledge of Trade Finance products especially Standby LCs and Bank Guarantees, and generally Commercial LC products, Collections, Bank to Bank Reimbursements, FI Loans and Participations. A successful candidate in this role will act as the Client s trusted advisor and put the client first while developing and maintaining partnership with Trade Finance clients with focus on providing transparency within the lifecycle of a transaction. This is a critical role within the Global Trade Client Service Organization required to enhance and improve the overall client experience. This role is a critical one as it will partner closely within Service and Operations acting on behalf of the client. Responsibilities: Client Service and Account ManagementHandle inquiries and transaction initiation requests received via phone, emails, JPM Trade channel from clients both internal and external including corporate clients, Financial Institutions, bankers, sales, and other stakeholders regarding standby letters of creditMaking proactively phone calls and emails to platinum and gold clients keep them updated on their trade transactions. Understand clients needs to predict their needs, provide appropriate solutions and guidance, set expectations, own the customers requests and ensure that commitment is met.Analyze customer behavior; Transaction volumes and trends, discrepancy trends, response time, past due fees, (complaints, compliments)Develop, maintain and broaden partnerships with ClientsEscalate client concerns and any issuesSupport sales and client visits by producing stewardship report (volume, issues, fees collected, etc.)Assist in developing and executing strategic Client plansPromote use of self-service tools to reduce number of client inquiriesAnalyse transaction activities in order to identify efficiencies and cross sell opportunitiesIdentify and escalate potential risk associated with client activities Record all client interactions (e.g. calls, meetings, issues, proactive communications)Participate & Present in client eventsConduct client training with Sales & Product teamsProvide leadership and take ownership in complex or difficult letter of credit transactionsUpdate customers profile when necessary Manage life cycle of transactions after Sale Building relationships with the Operations staff Monitor transactions and inquiries ensuring that SLA is met Help streamline pre-vetting and structuring review taking on an Advisory role with the client Chase approvals e.g. credit, compliance, when requiredInteractions with Domestic and Foreign Correspondent Bank Look at correspondent bank where JPM has an account with to speed up the process; partnering with Financial InstitutionsSupport the operation workflow to resolve refusals, disputes, problematic transactions, unclear instruction from FI via 799 etc.Build a library with foreign bank credit line with JPM Chase Process Flow Improvement Participate in and support Global Trade Finance initiativesPromote sharing of experience and best practice across the Service teamDevelop internal partnerships (e.g. Sales, Operations, Product, Credit)Identify opportunities for product development and enhancementStreamline processes in line with Trade priorities and feed into relevant improvement channelsProvide leadership and take ownership in complex or difficult letter of credit transactions
Minimum of 3 years experience in Letters of
Credit with Standby expertise. Must have a working knowledge of the other
products and services offered within Global Trade
Demonstrated knowledge of the Uniforms Customs and
Practice for Documentary Credits and knowledge of ISP 98
Proven ability to work accurately under pressure of deadlines
Strong focus on client satisfaction and the building of
excellent relationships with our customers
Excellent planning and organization skills
Comfortable working within tight deadlines Ability to operate in a collaborative environment and must possess
strong interpersonal skills necessary to work effectively with colleagues at
various levels of the organizationAbility to develop and mobilise internal networks and resourcesAbility to effectively use and manage multiple systemsAdditional language is an advantageCDCS preferred
Associated topics: account, analyse, analysis, analyst, estimator, financial, financial analyst, purchase, quotation, representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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