CCB - Specialist I - Customer Service
Compensation: $40,500.00 - $64,540.00 /year *
Employment Type: Full-Time
Industry: Customer Service/Call Center
Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Chase employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization and the contributions they make to our ever changing environment. Our Credit Card Customer Service group provides exceptional customer service to Chase brand and Co-brand credit account customers. As a Customer Service Specialist, you will be responsible for taking inbound calls from customers, verifying account information and identifying our customer s needs. Specialists will be well versed in products and services and will be able answer customer s inquiries that may include balance inquiries, balance transfers, payments, fees, and disputes. Specialists will take ownership to resolve customer requests, concerns and complaints to drive customer satisfaction and their likelihood to recommend Chase to others. Who are we looking for?
Successful Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:
Are very comfortable communicating with customers in a metrics-driven environment
Are able to navigate multiple technologies while staying engaged our customers
Demonstrate resiliency, and extreme adaptability in a fast paced environment
Possess strong customer focus with the ability to have detailed conversations with our customers
Take ownership of each customer interaction while treating customers with respect and responding with empathy
Document customer account activities thoroughly and concisely
Demonstrates personal excellence including punctuality, integrity and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of our customers quickly and effectively
Effectively prioritize work to ensure efficiency
Are required to abide by all applicable regulatory and department practices and procedures
Have the ability to work independently and in a team environment
Think critically and exercise independent judgement
High School diploma/GED required
Must be willing to work in an environment that requires 100% phone-based customer interaction
Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
See how our specialists make a real difference for our customers: Schedule:
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.
This position requires that you attend the training as scheduled and the hours may not coincide with your regularly scheduled hours.
Associated topics: agente de servicio al cliente, call center, csr, customer care, phone, representative, service, support, technical support, telephone service representative
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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