Assistant Branch Manager - Operations - Mulford Branch - Rockford, IL

Employment Type

: Full-Time


: Non-Executive Management

You excel in customer service, operational knowledge, and enjoy a fast-paced working environment. You do what s right for customers and colleagues and you inspire others to do the same. Apply these skills to become an Assistant Branch Manager at Chase and help lead the customer banking experience.

As an Assistant Branch Manager, you are responsible for creating an environment that delivers an exceptional experience for both customers and employees.

After completing a customized training program at Chase, you will be responsible for the following:
The management operational functions including loss control, compliance, and customer retention and audit standards
How to supervise, coach and develop Tellers, Senior Tellers and Lead Tellers regarding policies, procedures, products, systems and banking transactions
All aspects of branch operations, including paying and receiving transactions, regulatory compliance, and Bank Policy & Procedure
Making lives of customers more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week
Leading and developing branch teller staff to meet customer's service needs and to foster an environment in which all employees can perform their best work in a team environment
In the absence of the Branch Manager or designated banker, you ll be given responsibility to communicate branch priorities throughout the day Two years of supervision experience preferred; Retail Banking experience highly preferred
College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required
Demonstrated commitment to operational integrity, policies, procedures, and regulatory banking requirements; including passing Branch audit
Strong probing, analytical, problem-solving and decision-making abilities
Ability to plan and manage staffing to meet changing Branch and customer needs
Knowledge and interest in connecting customers to available technology
Adaptability, flexibility and ability to work branch hours, including weekends and some evenings
High school degree, GED, or foreign equivalent required (college degree strongly preferred)To be considered for this role, you may be required to complete a video interview powered by HireVue

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