Airport Customer Service & Ramp Agent (Pratt)

Envoy Air in Pratt, KS

  • Industry: Aviation - Airport/Ground Staff
  • Type: Full Time
  • $34,490.00 - 51,580.00
position filled

Job Description

Envoy Air Inc. is a wholly owned subsidiary of the American Airlines Group. With more than 16,000 employees, Envoy is the largest provider of regional flight service to American Airlines. Flying under the American Eagle brand and livery, Envoy provides ground handling services for many American Airlines flights. The Company was founded in 1998 as American Eagle Airlines, Inc. and in 2014, changed its name to Envoy Air Inc. Envoy is headquartered within the Dallas metropolitan area in Irving, TX with large operations in Dallas/Fort Worth, Chicago, Miami, New York, and Los Angeles. At Envoy, we go beyond transporting people from one destination to another. Our goal for employees is to take you where you want to go - whether a short-term stay or a lifelong career. Are you ready for take-off?

Our Airport/Station Agents perform a variety of tasks to keep our ground operations running safely, efficiently and on-time. Interested in working in a fast-paced, team-oriented environment? Envoy offers competitive benefits and awesome flight privileges!

Responsibilities

  • Load and unload baggage, cargo, freight, and company materials on and off aircraft
  • Transport items between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other vehicles/equipment
  • Marshal aircraft which requires working closely with teammates to ensure there is a safe path for the aircraft, jetbridge, vehicles, and equipment
  • Clean and service cabin interiors, including seatback pockets, seat cushions, tray tables, overhead bins, cockpit, galley, and the lavatory which also include following procedures to properly drain the lavatory
  • De-ice aircraft which requires using equipment to apply chemicals/compounds, if applicable
  • Answer inquiries regarding general travel information
  • Promote and sell air travel with American Airlines, American Eagle, and/or other contracted carriers
  • Prepare itineraries, compute fares, issue refunds, prepare/issue tickets, check baggage and collect excess baggage charges
  • Perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers
  • Escort passengers from the terminal to and from aircraft ensuring a safe path at all times
  • Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades
  • Determine flight close-out times and prepare, complete and check various flight forms for accuracy
  • Job Requirements

    In this role, Agents must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision, be self-motivated, and safety conscious.

    Position Requirements

  • Minimum Age: 18
  • High school diploma or GED equivalent
  • Must possess a valid state drivers license; some license restrictions may prohibit a candidate from being eligible for this position
  • Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
  • Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
  • Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
  • Must be able to perform all duties in various weather conditions and time constraints
  • Ability to read, write, fluently speak and understand the English language
  • Possess the legal right to work in the United States
  • Position Preferences

  • A minimum of one year of customer service experience
  • Some locations may desire previous airline experience including working knowledge of an airlines ticketing system and/or ramp operations
  • Additional Details

  • Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible.
  • The Company will pay fifty percent (50%) for the new hire employee's first basic uniform set and the employee will pay fifty percent (50%) unless prohibited by local or state law.
  • Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
  • Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable.
  • In locations handling US mail, must be able to pass a US Postal Service background check.
  • This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidates history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.

  • You may be interested in these similar jobs!
    Licensed Life Insurance Agent - Work any time, from anywhere (Pratt)
    Confidential in Pratt, KS

    Join the revolutionary ASSURANCE platform, and enjoy the freedom of working when you want, from wherever you want, helping inbound, qualified, in-mar…

    Read More
    Life Insurance Agent - Work when you want wherever you want (Pratt)
    Confidential in Pratt, KS

    Join the revolutionary ASSURANCE platform, and enjoy the freedom of working when you want, from wherever you want, helping inbound, qualified, in-mar…

    Read More
    Technical Client Service Rep I (Pratt)
    Tech Providers in Pratt, KS

    Position Title: Technical Client service Rep I Location: Mission, KS, 66202 Expected Duration of Project: 3+ Months (Contract) Job Description: …

    Read More
    Permanent Hospitalist Physician in Kansas (Pratt)
    Jackson Physician Search in Pratt, KS

    Hospitalist physician job in Kansas : Hospitalist Job | $80K sign-on |10 daily patients|Kansas| Quaint Town near metro Hospitalist opening with progr…

    Read More
    Regional Sales Manager Diagnostics (Pratt)
    Cadwell Laboratories in Pratt, KS

    Full TimeKS, MO, AR, Southern IL, Southern IN, KY, and West TNPosted 3 months agoPosition Title:Regional Sales Manager DiagnosticsPosition Summary:Th…

    Read More
    Physician: Interventional Cardiology Physician Needed in a Lovely Town in Kansas | JOB-2596677 (Pratt)
    CompHealth in Pratt, KS

    CompHealth is currently assisting a Kansas hospital with their search for another interventional cardiologist. A current physician is retiring, so th…

    Read More
    Farm Insurance Sales Associate (Pratt)
    Farm Bureau Financial Services - Jason High in Pratt, KS

    Welcome to Farm Bureau Financial Services agent Jason High. We are the largest ag insurance agency in Newton, KS which is about 30 minutes north of W…

    Read More
    Chief Statistician - Quality
    United Technologies in Pratt, KS

    We help transport the world?s population every day.Where do you want to go? Chief Statistician - Quality Apply Now Businesses Pratt & Whitney Job ID…

    Read More
    Part Time Pulmonology Physician in Kansas (Pratt)
    TEAM HEALTH in Pratt, KS

    Pulmonology physician job in Kansas : TeamHealth is seeking a part-time fee for service Pulmonologist to join our established post-acute care team in…

    Read More
    Team Member (Pratt)
    Pizza Hut in Pratt, KS

    Description: As the largest Pizza Hut and Wendy's franchisee, NPC International is committed to the success and growth of our employees. Here, …

    Read More