Travel Operations Manager in Houston, TX

Employment Type

: Full-Time

Industry

: Non-Executive Management



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Job Description *This is a Virtual/Work from home position Manager, Corporate Travel Operations Fantastic opportunity for a Manager, Corporate Travel Operations with a new global client in the Energy, Resources, and Marine group. You will be responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management. This position demonstrates an extensive understanding and applicability of all areas in the travel industry, call center operations and client servicing. Responsibilities: *Lead a team of travel consultants and supervisors who service a client's corporate travel program. *Understand a client's corporate travel program policies and processes, determining the impact to the operation team as changes are implemented *Provide direction to review current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met. Implement error reduction efforts, providing direction, measurement and reviews of progress against goals *Ensure customer satisfaction is measured and goals are met; implementing plans for continuous improvement *Serves as the primary liaison between the Account Manager and the travel operations staff *Serves as the escalation point for client and/or customer issues, ensuring customer satisfaction *Provides team feedback, coaching and development on performance through regular meetings, annual performance reviews and ad hoc coaching *Oversees and assists the team members in balancing priorities and managing their workload so team KPIs are consistently achieved *Responsible for employment related activies such as hiring and on-boarding of new employees, disciplinary actions and terminations *Leads the effort to implement new business implementations (client, technology, processes, etc.) successfully and on-budget Required Qualifications: *Minimum of five (5) years corporate travel industry experience. *People management experience (2-3 years) *Thorough knowledge of the travel industry, fares and markets. *Knowledge of GDS systems *Thorough knowledge of travel agency operations and call center operations *Knowledge of word processing, spreadsheets, presentation, and email softwareSalary Range: NAMinimum Qualification5 - 7 years

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